Guest Service Agent, Ticket & Pass Sales - $11. 00/HR - FT & PT - Winter Seasonal - Park City Re

Job Description:

This is a fun, dynamic and flexible opportunity to work with an amazing team of guest service professionals at the base of the largest ski resort in America!

What s in for you?

• Competitive Pay
• EPIC ski pass
• Four Resort Exchange Ski Pass
• Meal Discounts
• Retail Discounts
• Fun work environment
• Flexible scheduling
• Technical training
• Opportunities for advancement and career growth

Service Agents are a part of the Product Sales & Services (PSS) Department and are responsible for selling tickets and season passes at various ticket office locations. Agents deliver outstanding customer service and provide quality information about all Park City/Vail products and services to our guests.

Responsibilities Include (but are not limited to):

• Provide EXCEPTIONAL guest service
• Accurately and efficiently process lift access products, activity products, and/or ski school products while capturing guest data.
• Make suitable product recommendations to meet guest needs and business objectives.
• Handle high volumes of customer interaction while delivering exceptional service; internal & external.
• Assist and follow through with resolution of guest complaints, concerns and suggestions.
• Perform daily sales and closing procedures and be held responsible for your end of day point of sale audit.
• Multi-task - interact with guests and perform computer sales functions at the same time.
• Create a fun and professional work environment.
• Follow company/department policies and procedures.
• Participate in resort and departmental trainings as required.
• Be willing to cross-train and work in all areas/locations of PSS as required.
• Take initiative to perform out of the box duties/actions for internal and external guests.
• Perform other duties as appropriate.

Qualifications

• Passionate about guest service and the hospitality/ski industry.
• Comfortable requesting guest information during every transaction.
• Willing and able to work the entire season (November 2016 April 2017).
• Flexibility regarding work schedules and able to commit to working most weekends and holidays, including Thanksgiving, Christmas, and Presidents weeks.
• Punctual and can start work at 7:30am each morning.
• Possesses exceptional guest relations and communication skills.
• Has an enthusiastic and outgoing personality.
• Proficient on Microsoft applications and/or POS software.
• Able to communicate fluently and effectively in English.
• Able to retain a high volume of information to answer questions about all resort products.
• Quick to learn and adjust to product and pricing changes.
• Possesses strong organizational and teamwork skills.
• Able to develop a quick rapport with internal and external guests.
• Able to stay calm and perform well in busy and stressful situations.
• At least 16 years of age.

Preferred Skills:

• Previous customer service experience.
• Conversational in a second language Spanish preferred.
• Cash handling experience.
• Above average typing skills.
• Prior experience with Vail POS software.
• High school diploma or equivalent