Front Desk Agent - St. James Place - Winter Seasonal - Full-time / Part-time

Job Description:

The Front Desk Agent is assigned to perform all tasks associated with the everyday operation of the hotel's front desk including check in/check out, all manners of guest service, communication between all other hotel departments, management of cash drawer, and operation of PBX system. The Front Desk Agent is responsible for answering internal and external telephone calls, greeting guests, checking guests in and out of the hotel, establishing credit, maintaining guest and group accounts, managing mail deliveries and maintaining the Front Desk and surrounding public areas in pristine condition. Front Desk Agents create a warm, genuine and friendly atmosphere leaving each guest with a positive first and last impression. The Front Desk Agent responsibilities include, but are not limited to:

• Greeting guests in a warm and friendly, prompt and professional manner
• Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out
• Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
• Make room reservations, log guest requests and accurately maintain the status of each reservation
• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Perform weekly pre-arrival and post-arrival inspections of high end hotels, condos and homes
• Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures
• Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner
• May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
• Responsible for cleanliness of Guest reception and surrounding public areas
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Maintain a high level of professional appearance, demeanor and ethics at all times
• Handle confidential information, including guest records with a high degree of integrity
• Participate in training classes as assigned by the manager
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times
• Other duties as assigned by specific hotel Front Desk Managers/Supervisors

Qualifications:

• High School Diploma or equivalent - required
• Bachelor's Degree or equivalent - preferred
• Must be able to read, write, speak & comprehend English fluently - required
• Must have a Valid Colorado Driver s License - required
• At least 1 year of guest service, hotel or hospitality experience - preferred
• Must be able to stand/walk for long periods of time in excess of 2 hours without sitting - required
• Must be proficient in Microsoft applications (Work, Excel and Outlook) - required
• Must have strong communication and organization skills
• Must be able to work in a team and be detail orientated
• Must be able to work weekends and holidays, days, and evenings - required
• Must be able to work a varied schedule depending on the property - required
• Must be able to lift and carry 50lbs
• 2 or more years of guest service experience - preferred
• Knowledge of LMS property management system - preferred
• In-person interview - preferred
• Resume - preferred
• Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

We re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest.

Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.