Assistant Housekeeping Manager - The Ritz Carlton - Year Round - Full-time / Part-time

Job Description:

Responsible for assisting with the management of the daily operations of the Housekeeping department, including the laundry, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including scheduling, staffing, room inspections, training and development of employees. This person will also be responsible for the deep cleans, tracking of lost and found, inventories, owner housekeeping billing, guest services, pre-cons and client representation.

This person will be responsible for the following:

• Housekeeping management of Ritz Carlton Managed Rental and Homecare units.
• Guest Services, including guest follow up, rebound reports.
• Storage closets and guestroom cleanliness.
• High level of productivity
• Staffing and training.
• Linen inventories x2 annually
• Uniform system management and tracking/inventory
• Laundry operations(training)
• High level of accountability for training and standards
• Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Monitor house count and make staffing adjustments accordingly.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Celebrates successes and publicly recognizes the contributions of team members.
• Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
• Prepares professional correspondence for customers, internal booking reports and file maintenance. Adheres to department budget.
• Provide staffing, training, coaching and performance reviews for the housekeeping department.
• Ensures employees understand expectations and parameters.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Empowers team members to provide excellent customer service.
• Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Performs any additional tasks or projects as required.
• Assist the Director and Manager as required.
• Working in close coordination with the Arrabelle to make sure linen is processed correctly.

Qualifications:

• High school diploma or equivalent. -required
• Minimum one year of resort housekeeping experience. -required
• Previous supervisory or management experience in a guest service setting. -required
• Basic computer skills. -required
• Must be able to communicate effectively and professionally in English. -required
• Must be able to lift up to 50 lbs. -required
• Must be able stand for long periods of time and be able to access all areas of the resort. -required
• College degree in a Hospitality Management program. -preferred
• Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred
• Experience with LMS. -preferred
• Bi-lingual in Spanish. -required