Front Desk Agent - The Pines Lodge - Winter Seasonal - Full-time / Part-time

Job Description:

• Greeting guests and homeowners in a warm and friendly, prompt and professional manner
• Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out.
• Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
• Make room reservations, log guest requests and accurately maintain the status of each reservation
• Assist with homeowner billing
• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Perform weekly pre-arrival and post-arrival inspections of high end hotels, condos and homes
• Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner.
• May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
• Responsible for cleanliness of Guest reception and surrounding public areas
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Maintain a high level of professional appearance, demeanor and ethics at all times
• Handle confidential information, including guest records with a high degree of integrity
• Participate in training classes as assigned by the manager
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.
• Other duties as assigned

Requirements:

• High school diploma or equivalent - required
• Proficient in Microsoft applications - required
• Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact - required
• Ability to communicate effectively in English, both written and verbal - required
• Ability to stand for long periods of time in excess of 2 hours without sitting - required
• Ability to work in a team and be detail oriented
• Strong organizational skills - required
• Ability to work a flexible schedule, which includes weekends and evenings - required
• Ability to lift and carry 50lbs - preferred
• At least 1 year Front Desk Experience - preferred
• Previous guest/customer service experience - preferred

We re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.