Guest Services Representative, Shop Cafe

The Accountabilities:

• Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests.
• Maintain the cleanliness of the facilities, equipment, and servicewear.
• Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.
• Stock and maintain all supplies, food items, and utensils.
• Provide basic hot and cold food and beverage preparation service. Serve food and beverages to customers. Assemble and package food and beverage products.
• Interpret and execute directions and requests on Banquet Event Order forms.
• Provide basic audio-visual service and support.
• Open and close facilities as required.
• Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.
• Adhere to department service standards and to all health, safety and university rules and regulations.
• Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin.
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: High School degree not required.
• Experience: 0 6 months.
• Expertise:
  • Demonstrated customer service experience.
  • Experience working in a fast paced environment.
  • Ability to communicate effectively in English.
  • Ability to lift up to 50 lbs.

What We Prefer:

• High School Diploma.
• Experience working as a busser or maintenance at a high-volume, fast-paced location.
• Proven ability to provide the highest level of customer service and work with various levels and types of customers.
• Knowledge of food handling and sanitation procedures.
• Strong communication skills.
• Knowledge of cleaning chemicals.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

• Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don t believe us? Visit benefits. usc. edu.
• Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.
• Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

Minimum Education:
Less than high school
Minimum Experience:
0 - 6 months
Minimum Field of Expertise:
Demonstrated customer service experience. Experience working in a fast paced working
environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs