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in Chicago, IL

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Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job

Job responsibilities:

  • Remain friendly, polite and committed to delivering exceptional customer service
  • Exercise good judgment and display exceptional interpersonal skills
  • Are dependable, punctual, and display a strong work ethic
  • Are caring, nurturing and handlestressful situations with grace
  • Accept personal responsibility for resolving conflicts
  • Possess the physical agility and strength to assist customers and perform all necessary safety functions
  • Exhibit refined communication skills and maintain a neat, professional appearance while adhering to United s uniform and grooming guidelines
  • Must not display any visible tattoos while in uniform (examples of visible tattoos include but are not limited to tattoos on the hands, arms, neck, face, legs and feet)
What are the minimum job requirements?
  • Must be 21 years of age or older
  • Must fall within the minimum height requirement of 5 0 and maximum height requirement of 6 3 without shoes
  • Must be height and weight proportionate to maintain a professional appearance; body size cannot exceed specific aircraft dimensions (example: jumpseat harness without modification, cabin aisle and emergency exits)
  • Must pass a vision test (each eye must be 20/40 or better corrected for both far and near vision)
  • Must have normal middle ear function
  • Must pass a hearing test (no loss on audiometry in better ear greater than 40 dB when losses at 500, 1000, and 2000 Hz are averaged)
  • Must possess a high school diploma or equivalent with secondary education or college preferred
  • Must possess basic computer literacy and math competency
  • Must have at least two years of direct customer service experience
  • Must read, write, speak and understand English
  • Must maintain excellent attendance as regular, reliable attendance is an essential requirement of the position
  • Must push and pull beverage/meal carts (150-250lbs); lift liquor kits (up to 43lbs)
  • Must be able to lift emergency window exits (up to 60lbs); open emergency doors (91-126lbs)
  • Must stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects from the floor to above shoulder-level, and push and pull equipment.
  • Must possess and maintain a valid United States passport or foreign passport with applicable visas and eligibility to work in the United States
  • Must pass the FAA-required ten-year work history review, a criminal background check, complete DOT fingerprinting, physical exam, drug screening and submit to random drug and alcohol testing throughout their career
  • Must complete and pass a pre-employment examination revealing no physical or mental limitations that would impair ability to perform routine or emergency duties (with or without a reasonable accommodation)
  • Must pass a rigorous six week training program
  • Must be able to travel freely within the United States and without restriction to all countries United serves
  • Some countries place entry restrictions on foreign visitors. For instance, Canada prohibits entry to people who have been convicted of criminal offenses or who have criminal charges currently pending against them. Some convictions that make a person inadmissible for entry into Canada include theft, driving while intoxicated (DWI) and a number of felonies and misdemeanors. There are procedures to seek special permission or waivers from Canada to permit entry, but these are not automatic. This is not a complete list of countries with restrictions.