Regional Human Resources Manager - Mid - Atlantic - Full-time

Driven To Serve® and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!

No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience! The Human Resources Manager oversees the human resources function for a designated area(s) of the company’s field operations. Responsibilities include training, management coaching/development, employee relations, staffing and HR compliance.

DUTIES AND RESPONSIBILITIES
Strategy
• Serves Towne Park as a leader for positive change, not just a scorekeeper.
• Partners with District Managers to develop and manage succession plans for each market.
• Manages the Human Resources component of all site openings and closings.
• Develops recruiting strategies for all markets in collaboration with the Talent Acquisition department
• Partners with District Managers to evaluate and manage compensation, including oversight of site-specific wage tables.
• Collaborates and networks with colleagues to identify and capitalize on best practices in designated markets.
• Understands Towne Park’s business goals and works to ensure all activities are in synch with company direction.
• Develops relationships with clients and their Human Resources departments.

Employee Relations
• Establishes market presence to build relationships with the District Managers and Account Managers.
• Ensures follow through on all associate concerns/complaints/grievances.
• Works closely with Corporate HR leadership to conduct timely and compliant internal investigations in response to associate complaints.
• Utilizes information provided in the Associate Loyalty and Exit Survey to determine if action is necessary
• Spreads Towne Park Culture by helping to institute recognition and celebration for all our associates.
• Reinforces Towne Park’s core values and behavioral expectations through modeling, communication, and coaching.

Management Development
• Establishes appropriate rhythms with each AM and AAM to work on their development including those who need a greater degree of individual assistance and coaching.
• Discusses and reviews management development plans for each manager with District Managers at least once per quarter.
• Discusses and reviews management development plans for each District Manager with Vice President/General Manager.
• Contributes to the preparation of management Development Indicators and participates in delivery of feedback when necessary
• Leads or engages in succession planning to ensure regularity and effectiveness of monthly meetings and that tracking and quality standards are being met.
• Participates in panel interviews for promotions and contributes to decision making.
• Ensures newly promoted managers are placed on a development plan to close any training gaps.
• Acclimates externally hired managers to Towne Park culture.

Communications
• Conducts weekly one-on-one meetings with Vice President/General Manager to keep them informed about issues and to understand where assistance is needed
• Participates in District meetings (via phone or in-person) as frequently as possible to maintain visibility in the field and communicate with constituents.
• Maintains transparency in communications with all reporting relationships.

Compliance
• Manages escalations for progressive discipline and ensures managers are properly trained on progressive discipline.
• Manages compliance with HR policies, Standard Operating Procedures, escalations and approvals.
• Completes all required and necessary documents and reports accurately and timely.
• Completes annual HR site assessments and reviews with District Managers, ensuring corrective action is planned when needed.
• Manages accountability of field operations to standards, policies and procedures.

Training
• Assesses business performance gaps and areas of risk and conducts needs based training in assigned markets.
• Participates in Guest Service Coordinator meetings and development sessions when on property.
• Plans and deploys corporate-wide initiatives in designated markets.
• Ensures all associates have active development plans.
• Delivers training to all levels of operations through classroom settings, webinars and one-on-one meetings.
• Ensures that effective new hire orientation programs are in place at every property in market

Safety and Risk Management

Understands and follows safety and security procedures

Practices preventative safety procedures as set forth by Towne Park

Uses only equipment trained to use and operates all equipment in a safe manner

Escalate all potential high risk areas and safety concerns to the appropriate person within Towne Park.

Partners on the delivery of safety and loss prevention communications

Assists account managers with following appropriate accident, injury and workers’ compensation claims procedures

Partners with the corporate administrative department to administer the Worker’s Compensation program

Ensures that workplace health, safety, security, and privacy activities are compliant with applicable federal, state, and local laws and regulations

KNOWLEDGE, SKILLS & ABILITIES

Fundamental knowledge of the principles, practices, and procedures of Human Resources Management.

Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various HRIS applications.

Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.

Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.

Ability to read, analyze, and interpret complex legal, regulatory and human resources related documents.

Superior written and verbal communication skills to effectively address all levels within the organization.

Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.

Strong ability to provide support and build relationships in a “virtual office” environment.

QUALIFICATIONS

A bachelor's degree in Human Resources or a business-related field and two (2) years of experience in Human Resources; OR
- A bachelor's degree in Human Resources or a business related field and four (4) years of experience in a management capacity; OR
- Eight (8) years of experience in a management capacity; OR
- Any similar combination of education and experience
• PHR/SPHR certification preferred at time of placement and required once eligible for certification

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The associate must occasionally lift and/or move up to 10 pounds.

Working extended hours may be required as needed.

Must have the ability to work in a “virtual office” environment.

Travel of up to 50% is required.