Franchised Night Auditor - Full-time

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at: ffi.iadfi.gm@marriott.com



Additional Information: This hotel is owned and operated by an independent franchisee, A. Altman Company . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary:




Night Audit 11pm - 7AM




Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Description:

• Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
• Investigate or analyze out-of-balance situations.
• Print and distribute various computer audit reports.
• Responsible for registering all guests, obtaining all pertinent information, and ensuring credit is established.
• Respond to requests from guests for assistance and information about the local area.
• Sell rooms to walk-in customers.
• Routinely enter or change reservation information on the computer system.
• Post charges and payments to guest accounts, as needed.
• Make necessary corrections to guest accounts.
• Communicate with the housekeeping department about room status/availability.
• Deliver requested items to guests, as needed, including incoming faxes, mail etc.
• Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
• Operate hotel phone system.
• Clean and maintain the front desk area.
• Maintain daily logs (including communication).
• Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
• Issue safety deposit boxes, when requested.
• Assist in breakfast setup and preparation.
• Perform additional assignments as required.)

This company is an equal opportunity employer.

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