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in San Antonio, TX

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Hours Full-time
Location San Antonio, TX
San Antonio, Texas

About this job

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via online at

https://thestanthonyhotelcareers.applicantpool.com/jobs/



Additional Information: This hotel is owned and operated by an independent franchisee, BC Lynd Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

It is the people who operate our hotels that make the difference between average and exceptional experiences. Our goal is to recruit, hire, train, support and retain the best hotel associates in the industry. We seek motivated associates who have a passion for service, know how to have fun and possess the desire to execute the high quality service our guests deserve. To achieve our goal, we are looking to hire a Front Office Manager that can lead the Front Desk, Night Audit, Guest Services, Concierge, Doorman and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

  • Respond to all guests requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Front Office and Guest Services personnel according to BC Lynd S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Front Office/Guest Services interviews and follow hiring procedures according to BC Lynd S.O.P.'s.
  • Develop employee morale and ensure training of all Front Office and Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled.
  • Review departmental worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain BC Lynd S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to BC Lynd S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain BC Lynd S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with BC Lynd S.O.P.'s.
  • Ensure implementation of all BC Lynd policies and house rules.
  • Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Front Office and Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Coordinate all aspects of the ongoing implementation of the BC Lynd philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all BC Lynd credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly BC Lynd team meeting.
  • Focus the Front Office and Guest Services Department on their role in contributing to the service provided to the guest and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
  • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Conduct meetings according to BC Lynd standards as required by management.


This company is an equal opportunity employer.

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