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Marriott Rewards Specialist Customer Service
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Marriott Guest Services Midvale, Utah |
About this job
Start Your Journey With Us
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:
Class Start Date: November 20th, 2017
Training Class Schedule: This class will be held from November 20th – December 25th (5 Weeks) Monday through Friday from 10:30am to 7:00pm
Anticipated Shift After Completion of Training: Variety of shift times offered; days, nights and weekends.
Hours of Operations: 5:00am – 10:00pm Monday through Friday, 6:00am – 9:00pm Saturday and Sunday.
Compensation: $11.50/ per hour
Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, 401(k), Tuition Reimbursement, TRAVEL DISCOUNTS and more.
If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information here: https://stayintouch.marriott.com/.
Job Summary
Answer all incoming telephone calls and applicable correspondence for Marriotts frequency rewards program in a friendly and efficient manner to ensure that every customer is satisfied. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Answer guest questions about property facilities/services. Maintain a tradition and attitude of the desire to provide excellent customer service to all customers and associates.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards; anticipate and address guest's service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:
Class Start Date: November 20th, 2017
Training Class Schedule: This class will be held from November 20th – December 25th (5 Weeks) Monday through Friday from 10:30am to 7:00pm
Anticipated Shift After Completion of Training: Variety of shift times offered; days, nights and weekends.
Hours of Operations: 5:00am – 10:00pm Monday through Friday, 6:00am – 9:00pm Saturday and Sunday.
Compensation: $11.50/ per hour
Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, 401(k), Tuition Reimbursement, TRAVEL DISCOUNTS and more.
If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information here: https://stayintouch.marriott.com/.
Job Summary
Answer all incoming telephone calls and applicable correspondence for Marriotts frequency rewards program in a friendly and efficient manner to ensure that every customer is satisfied. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Answer guest questions about property facilities/services. Maintain a tradition and attitude of the desire to provide excellent customer service to all customers and associates.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards; anticipate and address guest's service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.