Work from home CSRs needed! - Full-time / Part-time

You have to be located in Omaha, NE or Dallas, TX!

Currently seeking individuals to work from home for a company in the health care industry!

Job description:

• Responsible for successfully completing the required basic training.
• Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.
• Inbound call center environment, assisting members with benefits

Qualifications:

• 6 + months of Customer Service experience
• Health care or Insurance Knowledge
• Soft skills; patience (ability to talk to all different types of members and deal with different situations)
• High school Diploma or GED completed
• Proven work from home experience