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Customer Service Representative (HIRING IMMEDIATELY)
| Hours | Full-time, Part-time |
|---|---|
| Location | Aurora, Colorado 80017 Aurora, Colorado |
About this job
Job Description
The Inbound Claims Specialist answers calls on claims that are already in process. The Specialist is responsible for authorizing payment on claims by researching and resolving unresolved issues with both contractors and homeowners.
They will be working on the systems and appliances side of the business - claims will mostly be about HVAC systems and other home appliances.
- research, analyze, and make coverage determinations regarding warranty obligations
- inform homeowners and contractors about coverage determinations
- document all interactions in a written manner using internal systems
Work Environment
-Very focused on employee engagement - food trucks come to the parking lot 3 days / week, hold ping pong tournaments for charity drives, regular pot lucks and team events.
-Still a call center environment - they are held to handle times and call volume standards, so they will be at their desk the majority of the day.
HOURS -
- first 3 weeks are in training: M-F 8am to 4:30pm
- will get their normal schedule in the 4th week. must be available between 6am-6pm M-F and they potentially would have a Saturday as a part of their normal schedule, at least through the end of the year.
We structure those with a Saturday schedule with 4, 9 hour days during the week, with a weekday off + a 4 hour schedule on Saturday, with Sunday off.
Qualifications
- GED or diploma
- customer service experience - call center preferred but not required
- excellent communication skills
- restaurant or retail backgrounds do very well as long as they're comfortable transitioning to a call center
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.