The job below is no longer available.

You might also like

in Rensselaer, NY

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Rensselaer, New York 12246
Rensselaer, New York

About this job

Duties include but are not limited to:

- Assisting doctors' offices, hospitals, etc with getting people approved for MRI, CT, Radiation and therapy scans. They will also be assisting with getting people scheduled for their appointments at the proper facilities.
- Conducts administrative intake and scripted clinical intake of calls for clinical review
- Provides quality customer service through interaction with providers, administrative staff and others
- Collects and enters confidential information ensuring the highest level of confidentiality in all areas
- Escalates all calls to a Clinical Reviewer or Supervisor per guidelines
- Maintains written documentation according to HealthHelp's documentation policy
- Provides ongoing telephonic support to providers and office staff related to HealthHelp's Clinical Review process
- Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks
- Provides administrative support to the Clinical Review Department
- Carries out other projects and responsibilities as assigned
- Participates and understands scope of responsibility pertaining to ongoing QI Projects
- Maintains acceptable levels of performance for all KPIs

Experience required:

Call center is preferred but are open to other medical experience or retail experience.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.