Bilingual Customer Service

This department handles all inbound calls from patients that are inquiring about their bills. Patients could be asking questions such as:
-How much was the procedure or service I received?
-Why was the discount not posted correctly on my bill?
-Why was I overcharged for this procedure?
-Why did I not receive my refund?
-They are reading and interpreting EOB's (explanation of benefits) to patients.
Candidates receive about 30-40 calls a day. Currently the call length is about 8-9 minute talk times and they are entering in and looking up patient information while they are speaking on the phone navigating the dual monitor screens.
These will be back to back calls on an automated dialer.
The soft wares they will be using are Cerner, SMS, IDX, Medicaid, Search America, and navigating through insurance websites.

Must Have:

- Good job tenure (1 year in each job)

- Bilingual

- Health Care knowledge

Shift

10am - 7pm Monday - Friday

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.