You might also like
in El Paso, TX
- $31
est. per hour Powerback Rehabilitation • 3h agoUrgently hiring 6.2 mi Use left and right arrow keys to navigate - $13
est. per hour Lowe's • 1h agoUrgently hiring 8.2 mi Use left and right arrow keys to navigate 
$53est. per hour Farm Credit Council • 7h agoUrgently hiring 8.8 mi Use left and right arrow keys to navigate- $44
est. per hour Sinclair Broadcast Group • 7h agoUrgently hiring 8.8 mi Use left and right arrow keys to navigate - $17
est. per hour Sentry Insurance • 7h agoUrgently hiring 8.8 mi Use left and right arrow keys to navigate
Customer Service Representative I
| Hours | Full-time, Part-time |
|---|---|
| Location | El Paso, Texas 79901 El Paso, Texas |
About this job
Description:
Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
- Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the
- Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
-Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Qualifications:
- Minimum education High School Diploma or GED
- Must be Bilingual in Spanish
- Must have knowledge of HIPPA & medical terminology
- At least 2 years of experience in a call center CSR environment
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.