Technical Support Representative - Full-time / Part-time

From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company.The team has a team oriented environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on the company for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, this company strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join the team!
They are currently looking for a Technical Support Representative for our call center, which is located in Poway, CA. The Call Center is open Monday-Friday 5AM-7PM and Saturday-Sunday 7AM-3:30PM. Candidates must be willing to work a flexible 40 hour work week.
What you will be doing:
* These individuals will answers incoming calls from customers and installers and provides operation, troubleshooting, maintenance, and installation support. Promotes and maintains positive customer relations.
* Provides troubleshooting and repair support to installers and customers over the telephone.
* Instructs installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities.
* Administers service programs to effectively correct service issues.
* Dispatches installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting.
* Prepares and maintains daily logs and records.
* Identifies and makes recommendations for product improvement
* Training will be provided.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.