Entry Level Social Media Content Moderator- $15/hr - Full-time / Part-time

A large social media company located in central Phoenix is hiring quality people to monitor social media content

Direct placement! Great benefits! Be on social media for work!

Job Description:

• Moderating content on social media to see if it meets the user agreement of the social media company. The material can range from G rated to NC-17
• There is no phone work with this position

Responsibilities:

• Become and remain knowledgeable about Leading social media products and community standards
• Assist our community and help resolve inquiries empathetically, accurately and on time
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope measureable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce social media terms of use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside the company policy

Qualifications:

• At least 6 months of customer service experience preferred
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what is right for our community in supporting leading social media objectives

• Strong ability of reason and analytical skills in diverse situations
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
• Knowledge of current events happening globally
• Bilingual preferred but not necessary
• Actively on social media
• High School Diploma or GED

Schedule:

• Must be willing to have open availability
• Schedule ranges Sun-Sat 7am-12am and/or overnights too

Benefits and paid break and lunches included!

Candidates who are interested please send your resume and contact information to Veronica Oliver!

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.