Guest Communications Coordinator - Full-time / Part-time

Title: Guest Communications Coordinator

Reporting To: Supervisor, Guest Communications

Job Summary

Working in a professional environment, this position requires a candidate who will be committed to delivering the highest level of customer service to guests primarily through written correspondence. Responsible for assessing and evaluating customer communications while responding in a timely manner with accurate, clear, service-oriented messages. Responds to pre-departure and post-tour correspondence including: tour member evaluations, letters, emails or phone calls. Tracks, reviews and maintains all customer correspondence and guest data, always focusing on quality and the guest's experience.

Qualifications

• Bachelor's Degree
• Strong writing skills with excellent spelling, grammar, and proof reading skills
• Must possess excellent written and verbal communications skills
• 1 to 2 years of customer service experience in travel-related communications: letter, e-mail, text messaging, chat, etc. (travel counselor experience preferred)
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently with minimal direction
• Intermediate to Advanced Proficiency with Microsoft Office: Outlook, Word and Excel

Responsibilities

• Organize and respond appropriately to all standard tour member evaluations received
• Create customized, professional responses to post-tour letters and evaluations that appropriately address specific issues
• Research and create written pre-departure guest communications for tour changes, visa updates, major world events, etc.
• Deliver superior customer service through written and verbal communications in a professional, knowledgeable and timely manner
• Compose email correspondence that is professional and grammatically correct with content specific to the issue and our guests within specified service levels, standards and policies
• Process individual travel services/special requests including customized services for guests on back-to-back tours

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.