Customer Support Representative - Bilingual

Job duties include -
- Taking inbound calls, 50 plus calls daily from customers regarding anything product related. Will be helping customers troubleshoot problems with products. (65% of their day).
-Responsible for working within Microsoft Office and through their internal system (Power-links) to update customer information.(25% of their day)
-Will perform small clerical tasks with projects including faxing, filing, data entry, scanning, etc.
-Will be the main point of contact between dealers and customers. Handle all customer related and troubleshooting related questions.
-Will work within RightNow to log and track all customer issues that arise
-Will respond to customer complaints via email. ( Much less than phone work )

Qualifications:

• Bilingual in Spanish
• 1+ years of customer service call center or relevant experience
• Proficient in Microsoft Office(Excel, Word)
• High School Diploma

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.