Guest Communication Coordinator - Full-time / Part-time

One of our clients is looking for a dedicate communicator that is looking to work in the travel industry. Located in Newton, our client is looking for a candidate to help with customer service communication with their customers. Our client focuses on international group travel and pride themselves on providing a unique experience to everyone they cater. Please read below for more information on the role.

Job Summary
Working in a professional environment, this position requires a candidate who will be committed to delivering the highest level of customer service to our guests primarily through written correspondence. Responsible for assessing and evaluating customer communications while responding in a timely manner with accurate, clear, service-oriented messages. Responds to pre-departure and post-tour correspondence including: tour member evaluations, letters, emails or phone calls. Tracks, reviews and maintains all customer correspondence and guest data, always focusing on quality and the guest's experience.

Qualifications

• Bachelor's Degree
• Strong writing skills with excellent spelling, grammar, and proof reading skills
• Must possess excellent written and verbal communications skills
• 1 to 2 years of customer service experience in travel-related communications: letter, e-mail, text messaging, chat, etc. (travel counselor experience preferred)
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently with minimal direction
• Intermediate to Advanced Proficiency with Microsoft Office: Outlook, Word and Excel

Responsibilities

• Organize and respond appropriately to all standard tour member evaluations received
• Create customized, professional responses to post-tour letters and evaluations that appropriately address specific issues
• Research and create written pre-departure guest communications for tour changes, visa updates, major world events, etc.
• Deliver superior customer service through written and verbal communications in a professional, knowledgeable and timely manner
• Compose email correspondence that is professional and grammatically correct with content specific to the issue and our guests within specified service levels, standards and policies
• Process individual travel services/special requests including customized services for guests on back-to-back tours
• Update and maintain reservation and customer information in accordance with company guidelines
• Track and organize communications, escalate trends, issues or unusual situations
• Review key guest and reservation data such as: Guest Information Forms, Passport Information, etc. for accuracy and overall quality assurance as required

This position is an immediate need for our client and we are expecting the role to be filled quickly. Please reach out to me directly for more information.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.