Temporary-Guest Services Representative (full-time)

Aloha~

Tommy Bahama is a lifestyle company that defines relaxed, sophisticated style. From its casual-yet-upscale collections of men's and women's apparel, swimwear, footwear, accessories and home furnishings to island-inspired cuisine and cocktails with a signature twist at our restaurants, your island escape is well within reach. Tommy Bahama is looking for qualified team members to join our efforts to create an island lifestyle that inspires the world to relax.

***Candidates must be available to work any 40 hour shift between 6am and 7pm Monday-Sunday, with potential required over-time during peak seasons.

***Each team member will be required to attend a two week training session.

***The training session will be held: October 30th - November 10th 8:30am to 5:00pm

MISSION

The Guest Services Representative, requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns.

KEY RESULTS AREAS

• Provide extraordinary customer service for all inquiries on products and services.
• Sell product and place customer orders in computer systems.
• Follow-up on customer inquiries not immediately resolved.
• Recognize, document and escalate guest concerns to the Team Leader or Manager.
• Coordinate the credit approval and fulfillment of all online orders.
• Demonstrate a sense of urgency.
• Maintain customer confidentiality.
• Work collaboratively in team environment to achieve customer, team, department, and line of business commitments
• Other special projects as requested by Team Leader/Manager.

EXPERIENCE, TALENT AND EDUCATION

• High school/GED Diploma.
• 1-3 years customer service, phone, and/or online experience required.
• Customer focused attitude — a customer advocate
• Demonstrated customer relationship and interpersonal skills.
• Data entry - attention to detail and accuracy.
• Demonstrate professional demeanor and portray company core values.
• Demonstrate clear and professional communication skills - written and verbal.
• Use a variety of computer programs and systems, at an intermediate level including: Word, Excel, Email, and Internet.
• Intermediate typing skills.
• Effectively work as a team player.

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama participates in E-Verify. Details in English and Spanish . Right to Work Statement in English and Spanish .