Concierge

Our Exciting Work Environment

Tenaya Lodge at Yosemite is a Four Diamond rated, LEED-certified and luxurious full-service resort located minutes from Yosemite National Park’s south entrance and approximately 40 minutes from the iconic Yosemite Valley Floor.

As an upscale, all-season destination, Tenaya is positioned to appeal to a diverse and discerning traveler base. Its own onsite offerings, ranging from mountain biking and ice skating to spa treatments and fine dining, support its successful “roughing it minus the rough part” philosophy and campaigns.

Tenaya Lodge is located an hour outside of Fresno, CA and 20 minutes from the charming mountain community of Oakhurst, CA.   

The Opportunity

POSITION SUMMARY

To serve as a liaison for guests to coordinate all events, activities, dining and special requests, and to communicate this information to all appropriate departments and/or vendors. The Concierge is to ensure that all possible guest requests have been met, all activities booked, and all amenities delivered on time in a professional and courteous manner. 

ESSENTIAL FUNCTIONS

•  Have a thorough knowledge of all vendor information such as services offered, contact information, home location and individual policies. 
• Maintain and upkeep accurate guest reservation information in all vendor reservation books and Resort Scheduling classes. 
• Have a thorough knowledge of all annual and seasonal rooming package options offered at Tenaya Lodge, as well as knowledge of all package components and amenities that are included with each package. 
• Have a clear understanding of amenity and lunch ordering procedures for package holders as well as a la carte orders.   
• Take ownership of guest problems and act upon them in a timely manner 
• Use creativity and quick thinking to accommodate unusual and rare guest requests. 
• Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events. 
• Have a thorough knowledge of all vendor information such as services offered, contact information, home location and individual policies. 
• Have a clear understanding of Tenaya Lodge/DNC cash handling procedures. 
• Arrange childcare services for guests.   

POSITION QUALIFICATIONS

• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.  
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.  
• Decision Making - Ability to make critical decisions while following company procedures.  
• Accuracy - Ability to perform work accurately and thoroughly.  
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.  
• Communication, Written - Ability to communicate in writing clearly and concisely.  
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.  

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED): Required 
• Experience: None 
• Computer Skills: Must be proficient in Microsoft Word, Excel, and Outlook. Must be able to use the internet and do web searches.   

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.