Beverage Server (Cocktail Server)

Our Exciting Work Environment

Southland Park Gaming & Racing, owned and operated by Delaware North, features more than 1,900 video gaming machines, electronic blackjack tables, a poker room, live greyhound racing and simulcast wagering.  Southland Park is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
 
At Southland Park, guests have an array of options for dining and other entertainment, including the World Market Buffet, Bourbon Street Steakhouse, Sammy Hagar’s Red Rocker Bar and Grill and the Shine Blounge.

The Opportunity

The Beverage Server is responsible for serving beverage items to guests in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards. Must be at least 21 years old. Must be able to obtain an Arkansas Racing & Gaming License.

 Essential Functions:

• Greets guests on gaming floor and beverage outlets
• Communicates drink specials, answers questions about available beverages and takes beverage orders.
• Serves alcohol beverages responsibly, requests identification, adhere to all unit and company alcohol service policies and procedures.  
• Enters orders into point-of-sale system so that Bartenders can prepare orders
• Picks up drinks orders when ready and delivers orders to guests
• Observes and follows-up with guests to respond if they require additional service
• Prepares and delivers check to guests
• Accepts and processes payment or directs customer to cashier
• Performs opening, closing, and side work duties as assigned
• Performs other duties as assigned

 Non-essential Functions:

• Makes suggestions to management to improve service, or change menus
• Trains others on job duties and company procedures

 Education & Experience:

• Previous experience as a server, or similar guest service position strongly preferred.
• Previous experience with a point-of-sale system in service or hospitality environment preferred

  Knowledge, Skills & Abilities:

• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Ability to complete required pre-employment sanitation and alcohol service training
• Ability to work quickly and efficiently in a fast-paced environment
• Ability to work under pressure and handle multiple table assignments at one time
• Possess basic knowledge of standard drink recipes and alcohol brand names.
• Ability to operate point-of-sale system to enter orders and prepare checks.
• Basic math skills; ability to accurately total guest checks and count change
• Strong communication skills, including listening skills and ability to take beverage orders and fill those orders correctly.

 Physical Requirements:

• Ability to stand or walk for entire length of shift; may include walking up and down stairs

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.