Front Desk Clerk - Full-time / Part-time

Our Exciting Work Environment

Located on Rathbun Lake in south-central Iowa, Delaware North is a premier hospitality company celebrating over 100 years of growth and innovation.  Delaware North at Honey Creek Resort is nestled in a beautiful natural setting. Guest activities include golf, boating, fishing, our indoor water park, hiking and much more. Delaware North employs a number of year around associates to deliver an extraordinary experience to thousands of guests who visit Lake Rathbun each year.

 

The Opportunity

Do you enjoy multi-tasking and working in a fast-paced environment?  Would you enjoy seeing individuals and families smile and play in a natural outdoor setting?  We are searching for a flexible and enthusiastic associate to work in a team environment and motivated to ensure the best experience to our guests.  Come join our guest-oriented team!

This is a part-time, year-round position.  Candidate must be able to lead by example and assist in the day-to-day operations of the front desk.  Schedules will vary due to guest occupancy and events.

You will earn money at a job you will love while working alongside and motivating great teammates.  That’s not all, we offer great benefits such as:

• Discounted employee room rates
• Discounted meals
• Referral bonuses up to $100 per referral hired
• Supportive and caring management team
• Medical, dental, vision and 401K
• Unlimited growth potential with a global hospitality company
• And much more!

On the job training will be provided with a focus on guest service, knowledge of Honey Creek Resort & the Delaware North story.

If you have exceptional guest services and ability to work in a fast-paced environment, you have the potential for this unique opportunity.

 

Responsibilities

Check guests in and out efficiently and assist with any problems or questions during their stay. Act as the information center of the hotel. Exemplifies the 10 Universal Service Standards and provides excellent guest service as detailed in the GuestPath Service Standards.

 

Essential Functions:

• Exemplifies the 10 Universal Service Standards and provides excellent guest service as detailed in the GuestPath Service Standards.
• Aware of and promotes GreenPath and all associated initiatives.
• Have complete knowledge of all appropriate computer systems.
• Check guests in and out of the hotel efficiently
• Be familiar with room types and their locations in order to make reservations and handle walk-in reservations

• Quote room rates and room package information by memory
• Post charges for in-house accounts
• Understand Guest folio, explanation of billing and how to make any needed corrections
• Receive cash and/or credit card payments and make correct change
• Be familiar with all hotel policies
• Have working knowledge of town of Honey Creek Resort and surrounding areas and be able to provide directions
• Familiar with all hours of operation for hotel outlets and their functions
• Use proper etiquette both on the phone and in person
• Maintain a constant presence at the front desk, greeting everyone
• Read group resumes and know daily activities of groups
• May occasionally pull luggage and assist guests with luggage handling
• Complete shift closing, drop cash and check payments
• Secure bank at all times and follow proper cash handling policies   
• Follow all hotel and department rules and regulations (Dress Code, attendance policy, etc.)
• Answer and direct incoming call
• Knowledge of all fire prevention and emergency policies and procedures
• Utilizes protective equipment (when necessary)
• Reports accidents, injuries, property damage or loss to supervisor
• Provides for a safe work environment by following all safety and security policies and procedures

 

Non-essential Functions:

• Assist events desk
• Give directions to local attractions
• Maintain cleanliness of working environment and other area as directed.
• Assist porters with deliveries and guest service requests.
• Assisting other departments as needed
• Communicate often with Housekeeping department to ensure proper & timely checkouts and updates on any pertinent information.
• Snow removal as needed

 

Education & Experience:

• Previous experience in cash handling required
• Previous experience with operating point-of-sale systems required
• Previous experience in customer service environment preferred

 

Knowledge, Skills & Abilities:

• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Good communication skills; ability to communicate with guests and co-workers
• Attention to detail
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member
• Basic math skills; ability to accurately handle money and count change.
• Read maps and give correct directions
• Capable of following job guidelines and supervisors' instructions.

 

Physical Requirements:

• Ability to lift and carry up to 25 lbs.
• Ability to stand for entire length of shift
• Bending, reaching, climbing on step stool

 

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.