Children's Ski and Snowboard School Training Supervisor - Winter Seasonal - Vail Mountain - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Children's Ski and Snowboard School Training Supervisor/Product Manager - Full Time, Winter Seasonal, Vail, CO

The Training Supervisor/PM is responsible for the creation, administration, quality, and staffing of location and School trainings as well as daily and seasonal operational supervisor duties. He/she is also responsible for the overall quality of lessons delivered at the location. Works with other Location Training supervisors/PMs and Training/Quality Manager to facilitate and assure the quality of centralized training, including required training, certification training, on-going (elective) training, new-hire training, and safety training.

Responsibilities Include (but are not limited to):

• Develop, coordinate, and administer staff training at the POD and School levels. Develop and schedule on-going training for the location. Work with other Training PMs/supervisors and Trng./Quality Manager to ensure quality and consistency throughout the School.
• Work with POD Product Managers and Supervisors to ensure the quality of products/services, deliver exceptional guest experiences, and develop training specific to business needs.
• Perform daily and seasonal operational supervisor duties including - but not limited to - daily work assignments/split process, matching guests and instructors for privates, scheduling, resolving guest issues, instructor appraisals, communication meetings, and managing the business to predetermined goals.
• Monitor quality and performance of instructor staff and work with PMs/Supervisors to design and deliver training to improve instructor performance and guest experience. Coach and counsel individual instructors when appropriate.
• Role model excellence in clinic leading, training development, teaching, communication, and contemporary skiing/riding. Remain current with professional organizations (PSIA/AASI) and professional/personal development.
• Lead trainings and continuously evaluate the effectiveness of the training program, both at POD and School levels.
• Meet and greet guests daily, and model exceptional guest service. Resolve guest complaints efficiently and effectively and support 100% guest recovery.
• Remain current with industry trends, competitions, and events and teach lessons to the public when necessary. 
• Other duties as assigned.

Qualifications:

• High School Diploma - required.
• Minimum of three years as a full-time instructor/ trainer for a recognized ski and snowboard school - required.
• Current PSIA/AASI level 3 certification  (or equivalent) - required.
• Must be able to utilize email, Word, Excel as needed - required.
• PSIA/AASI RMT, Supervisor experience with Vail/BC Schools - preferred.
• Ability to ski/ ride a variety of terrain and conditions to move around the mountain and demonstrate appropriate skills/ movements to instructors and guests - required

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143307