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in Park City, UT

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Hours Full-time, Part-time
Location Park City, UT 84060
Park City, Utah

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Do you want the opportunity to set the stage for our guests' visits?  The Lead Front Desk Agent is responsible for ensuring smooth check-in and check-out procedures, and for creating outstanding first and last impressions on each guest.  This leadership role is additionally responsible for running front desk operations, providing day-to-day work direction and training to Front Desk Agents, enforcing policies and procedures, and resolving issues and problems.

Duties/Responsibilities:

  • Provide superior service to our customers (internal and external) at all times.  
  • Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
  • Check guests out and ensure billing is correct; Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
  • Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
  • Answer a variety of questions from guests, and handle routine problems.
  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
  • Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
  • Be knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
  • Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
  • Be knowledgeable about the Grand Summit, Silverado, Sundial, and DoubleTree hotel amenities and lay-out.
  • Assist in general maintenance and inventory of Front Office; Ensure cleanliness of the Front Desk, PBX, and reception area.
  • Assist Bell and Valet when appropriate.
  • Perform other tasks as assigned. 

Qualifications: 

  • High school diploma - required.
  • At least one year of relevant clerical experience - required.
  • Basic typing skills with computer data entry experience - preferred.
  • Basic reading, spelling, and math skills - required.
  • Ability to converse clearly and comfortably with many different types of people - required.
  • Ability to deal courteously and efficiently with customers and other company personnel - required.
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required.
  • Must be willing to work weekends, holidays, nights, and graveyard shifts (as necessary) - required.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143310