Base Camp Trainer - Sales - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Base Camp Trainer will have the following: 

• Experience with Sales Channels and mastery of DISH training content
• Ability to interact with all levels of staff, specifically new and existing Meridian employees
• Bachelor's degree or equivalent work experience
• Strong analytical and decision making abilities
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations 

Department Summary

Base Camp is a program for new and existing Meridian employees to experience the day to day lives of Dish’s frontline employees. All participants will complete sales, CSC, and IHS new hire training to get a well-rounded understanding of customer facing roles in the organization. After successful completion on Base Camp, Meridian employees will return to work as normal while being able to make well informed decisions on how various applications and policies affect both customers and employees as Dish continues its work to be best in class.

Job Duties and Responsibilities

The Sales Base Camp Trainer is a dynamic piece of our learning process. They should possess knowledge, delivery and control; Knowledge of any content given, fluent delivery of any such content and control of the learning environment. They are asked to demonstrate these skills in both a new hire and existing employee learning capacity for Meridian employees. Sales Base Camp Trainers act as leaders and also a knowledge resource/subject matter experts for Meridian employees on an ongoing basis.  Additional responsibilities will include working related employee development projects, training certifications, and cross-training in all sales channels.

Primary responsibilities are described in the following categories:

• Interpersonal Savvy – Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Customer focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Time management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time that others' can attend to a broader range of activities.
• Approachable – Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others, builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
• Learning on the fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Presentation skills – Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.