Medical Assistant Care Coordinator - Full-time / Part-time

Customer Service position with all inbound calls with some follow up calls. The Care Coordinator is responsible for providing care coordination services for clients in the ACO Medicare group. The Care Coordinator will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Medical Assistant will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing.
A. Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias, family members, SSN, and account numbers.
B. Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
C. Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary
D. Assists with calls from contractors who may be in need of referrals or medical records for patients continuum of care.
E. Assists in scheduling clients for clinical and specialty services as needed.
F. Documents activities performed on clients in EHR and C3 database.
G. Updates and maintains patients demographics in EPM , EHR and C3 database.
H. Attends clinic as needed to provide support assistance for drives.
I. Flags charts for returned mail items. Stores returned mail items.
J. Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR.
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K. Assist clinical teams in patient assessment via receipt of reports or review of charts that show abnormal labs/findings and notifies clinician in the event of an emergency.
L. Completes PHA form to provide to providers for upcoming visits.
M. Monitors and keeps track of patients appointments to ensure requested needs are addressed.
N. Makes copies and packets items providers or clinical staff may need to complete required or monitored items by ACO.
O. Assists Program Manager in completing audits and reports requested by ACO or CentroMed administration team.
P. Ensures all clients receive assistance with referrals or home health items requested.
Q. Completes daily tasks assigned by Medical Director.
R. Completes and runs rescreen report to bring clients back into service.
S. Documents and updates PHI log in EHR when referrals are sent/processed.
T. Attends weekly meeting with department.
U. Demonstrate ability to meet department metrics.
V. Demonstrate excellent attendance and punctuality.
W. Other duties as assigned by the immediate supervisor.
*All calls are outbound/return messages/ speaking with insurance provider, physicians, or clinic employees. Very little communication with patients.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

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