Barista Lead - Full-time / Part-time

Department: Operations
Position Type: Employee
Position Reports To: Store Manager
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt
 

Position Summary:

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat our customers/employees in a fair and ethical manner, promote an inclusive work environment, act as a responsible member of the community, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Promote trust and respect among associates through the Customer 1st strategy.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws and company guidelines.
• Prepare beverage selections to recipe/standards and to customers’ requests using proper equipment.
• Tender transactions using company best practices.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers about coffee shop specials.
• Provide customers with fresh products that they have ordered in the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in the coffee shop, such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Adequately prepare, package, label and inventory merchandise ingredients.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate store management of any items in need of repair and of customer or employee accidents.
• Report all safety risks or issues and illegal activities, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Must be 18 or older
• Ability to work in a fast-paced environment
• Excellent customer service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired Previous Job Experience:

• Retail experience
• Second language (speaking, reading, and/or writing)

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

 

Fresh Eats MKT: Our fun and uplifting atmosphere and helpful staff aim to create a memorable shopping experience that connects to the local community. We offer competitive wages, benefits and a development program for career advancement. If you are interested in a fast-paced, dynamic store where every day is unique, we invite you to complete an online application today.
 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Columbus || 930 N Waggoner Road || 43004 || Fresh Eats MKT || [[mfield2]] || Restaurant/Hospitality; Retail Operations || Employee || Non-Exempt || Full-Time || None