Guest Service Parking Lot Attendant - Beaver Creek Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The guest service parking lot attendant is responsible for carrying out daily operations in the BC lower parking lots.  Provide exceptional guest service for the resort that includes greeting our guests and educating our guests about the resort while directing them to the appropriate place to park.  Monitor and control the parking lots while keeping traffic flowing.  Assist guests using the automated parking entry / exit system.  Process cash payments, reconcile balances, and perform opening / closing duties.  Must have the ability to handle all customer complaints at a higher level.

Essential Job Responsibilities:

•Provide exceptional guest service while conducting daily operations in the BC lower parking lots.
•Greet and welcome guests while assisting them in a variety of capacities, including giving general directions and resort information.
•Handle higher level guest complaints and issues.
•Direct vehicles where to park and maximize the available space, while keeping traffic flowing.
•Learn the automated parking entry / exit system, be able to assist guests with its operation, and solve the simpler problems if the system

malfunctions.
•Process all cash payments, including collecting the cash, reconciling the balances, and performing opening / closing duties.  Maintain all SOX

compliance.
•Assist with carrying guest’s equipment when requested.
•Assist with all company policies within the department and the company.
•Serve as a resource to colleagues with less experience.

Requirements:

•High School diploma or equivalent
•Fluent in English
•Must be able to stand outside for long periods of time in adverse weather conditions
•Must be able to walk on icy and snow covered parking lots while paying attention to safety
•Able to lift 50 lbs. ( ski equipment, signs, traffic cones )
•Able to use arms in fast motion to direct cars
•Excellent guest service skills
•Strong communication skills and the ability to approach guests in an enthusiastic, courteous, and helpful manner
•Able to problem solve efficiently
•Team player
•Flexible schedule
•Cash handling experience is a plus
•Knowledge of Beaver Creek and surrounding area is a plus
•End of season commitment ( April 2018 )
 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143283