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Bilingual CSR - Korean, Russian, Spanish, Vietnamese - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Seattle, WA Seattle, Washington |
About this job
LOCATION: SeaTac, WA
PAY: $15.00 / hour
HOURS: Monday - Friday, 8:00 AM - 5:00 PM, occasional Saturday hours could be available on a rotational basis
JOB DESCRIPTION: Expected to respond to all inquiries in a professional, friendly, and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities. Expected to have excellent verbal & written communication and troubleshooting skills. Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries. Responsible for maintaining adequate records/documentation for audit and internal control purposes. Possess a strong "helping ethic." This is a temp to hire positions that starts on October 30th.
JOB DUTIES:
- Respond to Inbound/Outbound call inquiries
- Perform support ticket transaction resolution tasks and administrative functions
- Communicate with Financial Operations Center staff on regular basis, providing direction to support tickets containing updated information on how to respond to customer questions
- Responsible for developing excellent working knowledge of client operating platforms required to fulfill job responsibilities
QUALIFICATIONS:
- Bilingual in English and Korean, Russian, Spanish, or Vietnamese is required
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Expected to have excellent verbal, written communication and troubleshooting skills
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to manage time effectively in a fast-paced environment
- Ability to effectively execute duties in a remote environment without the benefit of on-site supervision
- Knowledge of MS Windows, Excel, and Word preferred
If you are interested in this position, APPLY NOW! Please choose the Everett branch to be considered for this opportunity.
NW Staffing Resources has been a leader in the staffing industry since 1985. We take pride in our competitive wages, multiple branch locations, and attractive benefits. Benefits include: • After 1000 hours worked - Six paid holidays per year, 40 hours of Paid Time Off, and 401(k) retirement plan • Local weekly pay • Medical, dental, and vision insurance plans available for all employees • Referral bonuses • Free computer tutorials using the most recent software.