Consumer Experience Team Leader - 5th Ave Global Flagship - Full-time / Part-time

Position

Line of Business: Retail

Department: Retail Field

Location (City): NYC / NJ

Working Relationship

Direct Reporting Line (ad): Associate General Manager

Indirect / 2nd Direct Reporting Line: General Manager

Personnel Managed (Y/N): Y

Key Interfaces (Relationships with other dept/groups): Customers, peers, and Supervisor

Purpose:

The Flagship Retail Team Leader contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.

Key Accountabilities:

* Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.

* Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

* Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.

* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

* Minimizes loss by implementing, monitoring and tracking all loss prevention activities.

* Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.

* Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.

* Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.

* Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.

* Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.

* Guides and trains team members on basic core and seasonal product knowledge.

* Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.

* Understand customer expectations and coaches team to meet or exceed them at all times.

* Actively supervises and coordinates team to ensure all customers receive the highest level of service.

* Actively collaborates and shares best practices to drive store team performance.

* Supports the recruitment, onboarding, training and development of the store team.

* Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance

Knowledge, Capabilities and Experience:

* Must possess and consistently exhibit the competencies relative to the position.

* Skilled in operating personal computers, POS systems, and various software packages including MS office

* Is thorough and detail oriented in maintaining a clean and organized cash environment.

* Ability to learn and adapt quickly in a fast paced environment.

* Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

* Demonstrates flexibility in supporting sales floors team when there are no customers to serve at the cash wrap.

* Ability to understand and carry out oral and/or written instructions and request clarification if needed.

* Demonstrates an inspirational attitude that contributes to a positive team environment.

* Ability to build and maintain effective working relationships team members.

* Well-developed ability to speak, read, write, and comprehend English

* Ability to maintain reliable and consistent attendance and punctuality.

* While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle a variety of products and devices; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, and crawl.

* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Minimum Qualifications:

* Must be 18 years or older

* High school diploma or general education degree (GED)

* Minimum twelve months experience working in a sports/fashion customer & commercial focused retail environment

* Advanced selling experience and solid product, retail and industry understanding as well as supervisory experience.

* Must be available for flexible scheduling throughout the week including nights and weekends.

* Bilingual in French, German, Mandarin, and/or Cantonese is a plus

adidas participates in E-Verify. For more information, click here. (link below)

* https://www.uscis.gov/e-verify