interviewing Clerk

Requisition No: 22197

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64061920

Position Number: 64061920

Salary: $20,734.74/ANNUALLY

Posting Closing Date: 10/27/2017

REQUIREMENTS

This is a position interviewing and/or determining eligibility of person's applying to receive assistance from government programs and agency resources. such as public health and social services programs. The incumbent will facilitate all front office responsibilities which include but are not limited to: Client scheduling. check-in and Verification of Eligibility. answering multi-line phones, customer service. scheduling client appointments, verifying insurance coverage, verifying eligibility requirements. triage patients and phone calls as needed. making reminder calls at least one day prior to appointments. ensure HIPPA is on file for every client along with all other documentation required in file: data entry into HMS, update all information on clients as needed. follow DOH general chart preparation for dental services including but not limited to proper placement of all required documentation in file. maintain the main Excel data base for all clients to ensure visits are scheduled timely. verification of parent/guardianship of all minors and monitoring the waiting room. All responsibilities assigned to the front desk and all tasks associated with ensuring the clinic runs smoothly.

Must have a minimum of two years working knowledge of Microsoft Office (within the last 5 years). Must have one year of office experience (within the last 5 years). Must have at least one year "face to face" experience (within the last 5 years). Must be willing to accept this position with a starting salary between $20,734.74 - $23,254.56.

All applications must be completed online through People First. No faxed or mailed applications will be accepted by the agency.

NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

KNOWLEDGE, SKILLS & ABILITIES

Ability to effectively communicate with others via verbal and written means to convey information; ability to listen to others and ask appropriate questions to gain necessary information and understanding; ability to identify essential information; ability to plan and organize work activities; ability and knowledge to use Microsoft Office applications as well as industry specific programs (i.e. insurance websites, People First, etc.); able to lift 36 lbs safely; knowledge of administrative and clerical procedures and systems; ability to use general office equipment including but not limited to computers, scanners, fax machines, multi-line phone systems; knowledge and ability to create and maintain spreadsheets as needed; full understanding of various filing systems such as numerical, terminal digit and alpha; ability to communicate with the general public on a daily basis with a professional and helpful minded; ability to multi-task assignments to accomplish the needed duties of the position.

Duties and Responsibilities

The incumbent, an employee of the Florida Department of Health in Putnam County, works to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts. The incumbent is expected to promote innovation by searching for creative solutions and managing resources wisely. They are expected to collaborate through teamwork to achieve common goals and solve problems. The incumbent is expected to be responsive by serving our customers and engaging our partners. Finally, the incumbent is expected to perform with excellence by promoting quality outcomes through learning and continuous performance.

This position is an interviewing clerk for the DOH-Putnam Dental Program.

Front Desk: Answer phones, assist clients coming in, scheduling of appointments, verification of insurance coverages and eligibility requirements, checking in clients for visits, reminder appointment, reminder appointment calls/notices, maintain and update all client demographic information at each visit/phone call, ensure proper billing encounter forms are used for each visit, verification of parent/guardianship with clients under age, front end billing requirements as set forth by PCHD policy, maintain office supplies at reasonable usage levels, ensure information in HMS matches information in Peterson software as appropriate, pull reports as requested with regards to the Dental Office client stats, notification to clients who miss appointments and other tasks as needed to ensure clinic flow efficiency is maintained at a high level.

Medical records processing. Keep up to date with purging/scanning dates set forth by DOH policies.

Completes time sheets, EARS and leave requests accurately and promptly.

Performs other duties as assigned or required.

ALL OF THE ABOVE IS TO BE COMPLETED IN COMPLIANCE WITH ANY AND ALL DOH, LOCAL AND STATEWIDE POLICIES AND PROCEDURES CONCERNING HIPAA, SLIDING FEE SCALES, ELIGIBILITY REQUIREMENTS, CONFIDENTIALITY AND SECURITY ALONG WITH ANY OTHER SUCH POLICIES AND PROCEDURES NOT HEREIN LISTED.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Ability to effectively communicate with others via verbal and written means to convey information; ability to listen to others and ask appropriate questions to gain necessary information and understanding; ability to identify essential information; ability to plan and organize work activities; ability and knowledge to use Microsoft Office applications as well as industry specific programs (i.e. insurance websites, People First, etc.); able to lift 36 lbs. safely; knowledge of administrative and clerical procedures and systems; ability to use general office equipment including but not limited to computers, scanners, fax machines, multi-line phone systems; knowledge and ability to create and maintain spreadsheets as needed; full understanding of various filing systems such as numerical, terminal digit and alpha; ability to communicate with the general public on a daily basis with a professional and helpful minded; ability to multi-task assignments to accomplish the needed duties of the position.

Working hours: (A) Daily from 8:00 am to 6:00 pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) Flexibility to work one late night shift during the work week; will get off earlier one day during the week to offset the evening.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Palatka