Process Specialist

This position includes managing projects as assigned by leadership. The project work includes but is not limited to research, solution recommendations, authoring processes and procedures and managing all aspects of project management through implementation. Responsibilities Creates, cultivates and manages relationships across the organization to ensure current processes and procedures are implemented as defined. 15% Identifies process/system shortfalls and manages the creation of fixes and enhancements. Manage projects through project plans, tracks progress, and problem solves for departmental challenges; Communicate project updates to manager in a timely manner. Create, develop and implement new strategies or processes in partnership with manager and Call Center leaders; Challenge existing processes to increase efficiency, decrease cost and facilitate communication between departments. 70% Provides regular updates on process integrity and performance to internal and external partners (as required). 15% Qualifications Education: Required: Bachelor's; Project Management; Business Languages: Required: English Work Experience: Required: 1-3 years experience in a project or process management role or equivalent education and experience. Strong proficiency in MS Office. Experience in project or process management. Preferred: Call Center business experience. System query skills. Position Title Process Specialist Location MI - Troy Category Operations Decision Science Position Status Full time