ILCC Account Manager - Full-time / Part-time

The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account. Responsibilities Negotiate with consumers by phone to obtain secure payment arrangements in accordance with company policy, company values and the Fair Debt Collection Practices Act (FDCPA). 80% Other duties as assigned. 5% Share best practices on collections and negotiating techniques to support team goals. 5% Utilize company technology to manage account queues and account documentation. 10% Qualifications Education: Required: High School Diploma, GED, or equivalent work experience. Preferred: Bachelor Languages: Required: English Preferred: Bilingual - English / Spanish Work Experience: Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications. Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office. Position Title ILCC Account Manager Location MI - Troy Category Operations Decision Science Position Status Full time