Information Specialist/ Reception - Full-time / Part-time

The Information Specialist/Administrative Professional is expected to set the initial tone in the office as individuals arrive and depart and will greet people and make them feel at home during their office visit.

Primary Responsibilities:

• Reflect the core values of Gibson Care Corporation (d.b.a. an independently owned and operated Home Instead Senior Care franchise)

• Answer each call in a friendly, professional and knowledgeable manner, using “Good Morning/Afternoon/Evening, Home Instead Senior Care, this is _____.”

• Greet and welcome each visitor in a friendly, warm and professional manner

• Warmly welcome every prospective CAREGiver applicant with respect and enthusiasm

• Distribute incoming calls to the appropriate staff members

• Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival

• Assist with stuffing and mailing client invoices and CAREGiver payroll

• Organize and distribute the daily mail according to prior instructions

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with franchise owner and colleagues

• Set up and Assemble all NEW Client Files

• Set up and Assemble all Care Consultation Packets, maintaining 10 of each type at all times.

• Assemble Client Journal for all NEW Clients

• Distribute all Anniversary, Birthday and Condolence cards, logging in ClearCare when cards are sent.

• Tag Client Profiles for PEAQ

• Assist in PEAQ notification for clients and CAREGivers.

   

  Secondary Responsibilities:

• Participate in CAREGiver meetings

• Keep stock of office supplies and keep organized
• Maintain supplies for postage and copy machine
• Assist in weekly housekeeping of office
• Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• None

Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by Gibson Care Corporation (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with management, colleagues, the franchise owners, clients, CAREGivers and the community
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings or weekends as required

• Ability to perform duties in a professional office setting
• Knowledge of the senior care industry

Each Home Instead franchise is independently owned and operated.