Customer Care Representative

Responsible to provide direct and timely communication between the Plan and Plan members, providers, employer groups, brokers, internal departments and external agencies. Orients new members, verifies eligibility, provides information about Plan benefits and procedures, and researches and resolves basic concerns.
Responds to basic verbal and written inquiries from members, providers, brokers, and other callers regarding Health Plan coverage, policies and benefits. Documents all communications in IDX Customer Service Module. Utilizes Plan materials and other references to assist members and providers. Conducts new member orientations, follow-up on member health assessments, and other outbound calls as assigned to assist members in accessing health care and to ensure compliance with regulatory requirements.

Qualifications:

• Must have previous call center experience or experience with high call volume
• Strong communication skills
• Strong customer service background

Additional Information:

• Schedule: M-F, must be available between 8am - 6pm
• 4-6 week training period
• Very regulated environment
• Highly professional office

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.