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in Phoenix, AZ
Bilingual Social Media Moderator- $15/hr
Hours | Full-time, Part-time |
---|---|
Location | Phoenix, Arizona 85003 Phoenix, Arizona |
About this job
A large social media company located in central Phoenix is hiring quality Bilingual people to monitor social media content
Direct placement! Great benefits! Be on social media for work!
Job Description:
- Moderating content on social media to see if it meets the user agreement of the social media company. The material can range from G rated to NC-17
- There is no phone work with this position
Responsibilities:
- Become and remain knowledgeable about Leading social media products and community standards
- Assist our community and help resolve inquiries empathetically, accurately and on time
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope measureable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce social media terms of use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside the company policy
Qualifications:
- At least 6 months of customer service experience preferred
- Must be bilingual (Spanish preferred)
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what is right for our community in supporting leading social media objectives
- Strong ability of reason and analytical skills in diverse situations
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
- Knowledge of current events happening globally
- Bilingual preferred but not necessary
- Actively on social media
- High School Diploma or GED
Schedule:
- Must be willing to have open availability
- Schedule ranges Sun-Sat 7am-12am and/or overnights too
Benefits and paid break and lunches included!
Candidates who are interested please send your resume and contact information to Veronica Oliver!
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.