Desktop Support - Full-time / Part-time

Seeking a Workstation Support tech to help with a Windows 7 to Windows 10 migration. This will involve swaps and hardware upgrades. Also include break/fixes.

Candidates need to have Service Desk and/or Workstation Technician skills.

Scheduled Work Hours: Full-time position (40 hours per week), Varied shifts. Additional hours may be required to cover vacations and holidays. 1st Shift (8AM-5PM) Monday-Friday

Summary of Primary Duties and Responsibilities:
Under general supervision, act as first contact for any computer, application or system-related problem and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office, Outlook, Internet Explorer, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house. Further responsibilities include monitoring workload for the distributed batch job scheduler (TWS), and monitoring of the mainframe job scheduler (Zeke). Closely monitors the system and network and resolves or dispatches problems.

Phone support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer's expectations. This person will be called on to perform limited project management under general supervision. Individual must also provide technical knowledge and expertise necessary to solve medium to highly complex problems. This job is to be performed with limited supervision.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.