Bilingual Call Center Representative

Aerotek is looking for Bilingual Call Center Reps for a large Government Client in Houston, TX. Call Center Rep will be responsible for as a direct point of contact for individuals registering for federal assistance and seeking relief program referrals through multimodality applications (e.g., phone, live chat, email, and social media)

Conduct an interview and/or inquiry with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals
Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
Provide phone number and agency referrals as necessary for applicable secondary support organizations and other assistance
Perform additional duties assigned based on the level of support to the event. Examples include, but are not limited to: Helpline (HL), Rental Resources, Transitional Sheltering Assistance (TSA), Pre-Placement Interviews (PPI), Indexing, National Emergency Family Registry Locator System (NEFRLS) database, and tracking donation offers from the public
Complete all data entry while the individual seeking assistance or information is actively communicating
Attend all scheduled shift meetings to receive event specific information prior to beginning shift
All work; e.g., data entry, shall be done while the disaster survivor is on the phone. No work; e.g., case work, shall be done after the caller hangs up

Qualified Candidates:
Bilingual (Spanish) Required
Must have at least 6 months experience in Call Center or in Customer Service

Aerotek is acting as an Employment Agency in relation to this vacancy.