Bilingual Call Center Representative

Job Description:

• Representatives will be assisting customers with a variety of calls.
• Facilitate proactive, positive relationships with customers in order to maintain loyalty.
• High inbound billing call volume. Must have a great attitude and be able to handle stressful conversations.

Work Environment:

• May be required to work overtime and weekends/holidays
• May be required to work non-standard work schedules to include oncall and call-outs
• Long periods of sitting at a work station using a computer, multi-line phone system, monitor and keyboard
• May spend extended periods of time speaking and listening to customers; must speak clearly
• May work in an open office environment with normal levels of noise
• Work hours that will be a shift that falls between 8 AM and 5:15 PM

Qualifications:

• Must be bilingual with English and Spanish
• 2+ years' recent customer service experience
• High School diploma or GED equivalent

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.