Inbound Customer Service Representative

Fielding a high volume of customer inbound calls assessing our customers needs. Manage a variety of database and web based programs to provide timely responses to the customer. Tracking & tracing of shipments, rectifying shipping errors, product ordering, delivery status, pick up and drop offs. Distribute calls when necessary to other resources to ensure customers needs are met in a timely fashion. Coordinate with other departments when outages occur and calls must be re-directed.

*On site Gym

*On site cafeteria

Qualifications

- HS diploma or GED required. (Some College Coursework Preferred)
- High level of Computer Skills proficiency.
- Strong Data Entry Skills - 10key
- Strong Customer Service Skills

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.