Dispatcher Reps - Full-time / Part-time

General Description:

• The Dispatch Coordinator executes business to business recruiting initiatives, coordination of customer appointment scheduling, sourcing service partners to accommodate customer scheduling preference, data-entry of customer information into third-party platform(s), entering interactions into the claims system, and follow-up throughout the life-cycle of each service event.
• This position will work very closely with our customer-service team and serve as the primary liaison for appointment coordination.
• Post Service Orders on third-party websites and/or secure providers of the Network capable of handling repair and installation services.
• Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per established criteria) service provider.
• Educate service organizations on product offer, requirements, and expectations of service.

Qualifications:

• Ability to perform well under pressure of quantity, quality and aging goals.
• Strong customer service acumen
• Strong interpersonal communication skills and ability to interact with internal and external customers at all management levels
• Ability to perform with minimal supervision.
• Ability to multi-task with attention to detail and meet goals.
• Perform effectively with variable workloads and priorities to deliver results and meet deadlines.
• Ability to express ideas clearly and concisely, both orally and in writing.
• Pleasant, professional phone presence.
• Clear speaking voice, expert command of the English language.
• Data entry/Typing skills of at least 35 WPM
• Basic PC knowledge, internet usage preferred, proficient in MS Office applications (Word, Excel, Outlook).

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.