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in Manassas, VA
Customer Service Administrator
Hours | Full-time, Part-time |
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Location | Manassas, Virginia 20110 Manassas, Virginia |
About this job
Position Summary:
This incumbent will work in an inbound call center environment and be responsible for communicating with brokers, management companies and business owners on a daily basis via phone and email. In addition, this position requires ongoing communication with our sales, customer service, and dispatch teams.
Answer phones and respond to customer requests
Utilize company software to perform contract reviews and signups
Maintain accurate data entry on all customer accounts
Provide customers with company's service information
Identify, research, and resolve customer issues
Accurately perform data entry on a large quantity of contracts/documents
Follow-up on customer inquiries not immediately resolved
Recommend process improvements
Utilize email communication as required
Appropriately direct non-customer related calls
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.