Healthcare CSR - Full-time / Part-time

Position Purpose: Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization/referral status matters
- Provide assistance to members and/or providers regarding website registration and navigation
- Educate members and/or providers on health plan initiatives
- Provide first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries
- Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment

Located in Tempe, AZ

Shift: Hours of operation - M - F: 8 AM - 8 PM, all agents must be flexible to work an 8 hour shift within these timeframes.

Pay $15-$17/hr (Depending on experience)

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.