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in Spokane Valley, WA

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About this job

A National Insurance Agency is seeking Billing Reps.

Shift:

Training 10:30am-6:15PM (2 weeks)

Regular Shift- Must work weekends. 8:00-4:15:PM or 1:30PM-9:00PM

Weekdays- Will have 2 days off Tues/Wed or Thur/Fri

Summary:

Handle billing calls with modest difficulty to conclusion. Effectively navigate company systems including CMA, PolicyCenter, Web UDE, Knowledge Management and Billing Center. Works with appropriate degree of independence for their level of experience while seeking assistance from management when necessary.

Duties and Responsibilities:

  • Handle Billing calls and other contacts in accordance with established guidelines
  • Assist customers with payments over the phone, enrollment of the automatic payment plan, issuance of duplicate bills or other customers billing concerns.
  • Documentation of all calls and transactions
  • Handles calls accurately and in a timely manner
  • Approaches all responsibilities with a positive and professional outlook
  • Other duties as assigned

Requirements:

  • Requires regular weekend and holiday coverage as dictated by business needs
  • Excellent math, written and verbal communication skills
  • Word, Excel, Outlook




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.