2nd/3rd Shift Customer Service Representative - Full-time / Part-time

Client is seeking customer service representatives across multiple shift. Candidates will be assisting customers by utilizing the website to help guide customers through the website in purchasing different kinds of rugs they have available. They will be expected to handle 30-40 calls a day; and 30-40 emails a day. Handles the same checkout process as the customers from home do, processing credit card (nothing is held on file) but processed through a secure website for processing orders. CSR meetings held every two weeks, where they cater breakfast, to discuss updates, shipping updates, trends they discovered in phone calls, discrepancies in pricing, daily reports, etc.

RESPONSIBILITIES INCLUDE:
* Answering phone calls through three channels of queues (Sales, Returns & AOI)
* Responding to constant emails throughout the day (Mostly follow-ups and confirmations)
* Logging communication history notes for every order/customer they speak with (via email or call)
* Processing orders for customers (having the professional integrity to properly handle sensitive customer privacy material (i.e Credit Card info)
* Processing "actions" through our internal processing system (delay a shipment, cancel an order, etc.)
* Listening to Voicemails and replying back to the inquiring customer
* Daily logging the sales they made and calls/emails they sent out
* Bi-weekly Customer Service meetings where attendance is mandatory
* Willingness to study (out of the office) to learn the products they are selling
* Any additional duties as assigned

SHIFT INFORMATION:
3 different shifts - 24/7 Operation - Monday - Friday:

1st shift 8:30a-5:30p
2nd: 3:30p - 12:30a (Training 4-6 weeks on 1st shift hours)
3rd shift: 12:00a - 9a (Training 4-6 weeks on 1st shift hours)

Qualifications: 1. 2+ Years of customer service experience, preferably in a call center environment.
2. Experience with computer programs such as MS Office.
3. Sales experience preferred.
4. Build rapport with customers by greeting them in a courteous, friendly, and professional manner.
5. Answer inbound inquiries by clarifying information; researching, locating and providing accurate information.
6. Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems.
7. Recognize opportunities to up sell to accounts additional services.
8. Contribute ideas on ways to resolve problems to enhance the customer experience.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.