Customer Service Representative ($15/hr)

Top Three Skills: customer service, health care, benefits Job Description: Respond to telephone, written and electronic inquiries from employees/members, providers, clients and other interested parties using system notes, plan documents and booklets, benefit reference documents, Claim Reference Manuals and claims-related document all inquiries
Communicate via telephone, email, electronic messaging, fax, or written letter with employees/members, providers of service, clients and/or other insurance carriers to ensure proper claim processing and issue resolution.
Initiate outgoing calls or other service projects as assigned Work Environment: Environment: 20 person call center, 60+ calls a day
Dress code: Business Casual
Hours: 8a-5p Monday-Friday Qualifications: HS Diploma/GED, 2+ years fast paced/high volume CSR experience, medical terminology, insurance/benefits experience/exposure. High communication skills, ability to multitask and meet production quotas. Performance Expectations: Quality of call over 90% on grading

Attendance- no more than 5 points

Adherence to schedule

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.