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Call Center Rep
| Hours | Full-time, Part-time |
|---|---|
| Location | Coppell, Texas 75019 Coppell, Texas |
About this job
The Member Services Specialist is responsible for interacting with Company members by providing support and assistance with order processing and general account benefit inquiries.
Team takes calls from members for prescription and setting up delivery for refill.
Will enter all of this data in the system.
Tracking prescriptions. (will not answer questions regarding insurance)
Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
Pay: $14/hr
This is a contract to hire position
Time:
40 Hours a week - OT will be available
Candidate needs to be available between 7am - 7pm Monday-Sunday
Candidate will work at least 1 weekend day
**Will confirm their schedule during training.**
Required Minimum Qualifications:
- High School Diploma from an accredited school or equivalent GED
- 1 year of customer service experience
Preferred Qualifications:
- Contact Center experience
- Some college coursework
- CPhT certification
- Fluency in another language (Spanish)
- Pharmacy Benefit Management or other Healthcare experience
There will be Interviews for the position every Wednesday, please reply with an updated resume and interview availability (1-2 hour time slot)
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.