Sears Outlet Repair Specialist III

The Outlet Repair Specialst III is responsible for providing timely and quality diagnosis and repair of products and also assists fellow associates with diagnosis and repair. The Outlet Repair Specialist III is also responsible for the performance of cosmetic repairs on appliances and merchandise. The Outlet Repair Specialist III works directly with a team of hourly associates. The Outlet Repair Specialist III abides by the Code of Business Conduct and overall business practices with the highest level of integrity. 

Required Skills: 

• Education Requirements: HS Graduate or Equivalent 
• Years of Related Experience: 1-2 years appliance repair experience
• Age Requirement: 18+
• Universal EPA Section 608 certification
• Ability to lift in excess of 50 lbs. on a daily basis 
• Strong drive for results
• Action oriented with strong execution skills
• Courageous leadership skills
• Ability to manage multiple priorities simultaneously
• Knowledge of store and retail operations
• Excellent communication skills
• Ability to pay attention to detail
• Ability to perform accurate diagnosis and repair of customer products
• Ability to select and safely use basic tools or instruments to diagnose and repair customer products
• Ability to handle stressful situations and work in a fast paced environment
• Ability to work variable and flexible hours, including overtime
• Time management skills
• Ability to apply appropriate safety procedures and equipment to protect Company and customer assets, including personal protective equipment (i.e., back belt, safety glasses)
• Ability to work around gas and oil products within the Environmental Protection Agency and Occupational Safety and Health Administration guidelines
• Ability to incorporate views of coworkers with different perspectives to improve operations
• Ability to read and utilize reports as needed
•  Ability to maintain the highest level of service standards, and to work with management in specialist development
• Basic working mechanical knowledge
• Basic knowledge of tools and test equipment
• Outstanding customer service skills
• Computer and database literacy skills
• Ability to work well with others, cooperate with others, offer help when needed, and foster a team climate to deliver high performance results
• Ability to be open to change, and to effectively implement change quickly
• Mentoring skills
• Excellent communication skills, both verbal and written
• Ability to complete all specialist training elements successfully within required time frames
• Ability to constantly reach outward, handle and finger objects, stand, and walk; frequently bend, squat, kneel, twist, turn, and sit; and occasionally crawl, reach above shoulder, and type using a keyboard

Preferred Skills: 

• Whirlpool repair certified